Definition of Personal Information
Personal information refers to information about an individual — such as name, date of birth, gender, telephone number, e-mail address, home address, reservation details, payment information, and food allergy or dietary requests — that can identify a specific individual.
Collection and Use of Personal Information
Sushizen Co., Ltd. (hereinafter referred to as "the Company") collects and uses personal information only within the scope of the following purposes.
The collection and use of personal information by the Company is based on the customer's voluntary provision of such information, and by providing personal information, the customer agrees to the Company's use of that information in accordance with this policy.
- Accepting and managing reservations (by phone, website, or third-party reservation/review platforms)
- Providing dine-in, takeout, and delivery services
- Responding to food allergy information and dietary requests
- Processing payments (including credit card, e-money, and other cashless payment methods)
- Operating point cards, membership programs, coupons, and other benefits
- Providing information about campaigns, events, and new menu items
- Responding to inquiries, comments, feedback, and questionnaires
- Recording and managing footage from security cameras on the premises (for safety and to respond to accidents or incidents)
- Managing information from job applicants (in cases of employment applications)
- Other business operations necessary for the Company's operations
Provision of Personal Information to Third Parties
The Company will not disclose or provide personal information to third parties without the prior consent of the individual, except where there is a legitimate reason such as a legal requirement (excluding certain outsourced contractors).
Supervision of Contractors
The Company may provide part of a customer's personal information to external contractors in order to carry out operations such as delivery services, payment processing, and reservation management systems. In such cases, the Company will provide necessary and appropriate supervision to ensure that contractors handle personal information appropriately.
Management of Personal Information
To prevent the leakage, loss, or damage of personal information, the Company will appoint a personal information protection manager, strive to implement sufficient safety and security measures, and properly manage the personal information it receives while keeping it accurate and up to date.
Footage from security cameras installed on the premises will be retained for a certain period for safety management and to respond to accidents or incidents, and will then be properly deleted.
Use of Cookies
Our website uses cookies and similar technologies to improve the customer experience and to operate our services effectively.
- Necessary cookies: Used for core website functions such as online reservations, shopping cart/ordering processes, and security.
- Analytics cookies: Used to understand how visitors use our website (e.g., Google Analytics) in order to improve our services and content.
- Functional cookies: Used to remember customer preferences (e.g., language settings, login status, past reservation details) to provide a more convenient experience.
- Advertising/marketing cookies: Used to deliver relevant advertisements and promotional information on our website and on third-party platforms, and to measure their effectiveness.
Cookies do not, by themselves, contain information that directly identifies an individual. However, when combined with other personal information, they may be treated as personal information as defined above.
Customers may disable cookies at any time through their web browser settings. Please note that if cookies are disabled, some features of our website (such as online reservations) may not function correctly.
For more information about the cookies used on our website and how to manage them, please contact us using the information below.
Inquiries, Correction, or Deletion of Information
If a customer wishes to inquire about, correct, or delete personal information provided to the Company, the Company will verify the identity of the requester and respond promptly within a reasonable scope.
Contact for Inquiries
For inquiries regarding this policy, please contact:
Sushizen Co., Ltd. — Personal Information contact Desk
Phone:011-612-0068
Address:2-7, Kita 1-jo Nishi 27-chome, Chuo-ku, Sapporo, Hokkaido